CASE STUDY: MOBILE APPLICATION

THE PROBLEM: 

The fast pace of today’s corporate world dictates that much business takes place away from the office. Our clients’ sales teams we’re out of the office several days a week, unable to access vital client information that could only be viewed via internal office databases. To better support the sales staff, it was determined a mobile application would be developed, allowing staff to better service clients while they were with them and also maximize their opportunities to generate new business. As a result, they were in need of a custom mobile app which integrated data from their customer management system (CMS), and the accounting software into one dynamic dashboard display. They indicated that security remained a paramount concern, and also requested that the app be easy to use and understand at a glance.

OUR APPROACH:

Database Development was charged with designing an app that was both user-friendly and visually appealing. We pulled information from the existing accounting software platform and CMS to create an appealing and immediately-understandable dashboard. With the ability to feed the app information from the internal database systems, we incorporated a wizard to create charts and graphs providing striking visualisations of vital statistics and history pertaining to their customers.

Data such as contact information, transaction history, key contract terms, financials, payables and receivables, and annual performances can be viewed at the touch of a button, and the setup configuration has been specifically designed to make it as painless as possible to add or delete new users. To address the clients concern around security, the app can only be accessed via a Secure Sockets Layer (SSL) connection requiring password authentication, meaning security remains a top priority.

THE OUTCOME:

The client is now providing their customers with superior service and insights as the sales teams are able to operate optimally while on the move. The finished product is an engaging, streamlined database driven app which simplified the client’s extensive business information into one, easy-to-use, visually appealing mobile application. The client can now access a customer profile, providing the most up to date information regarding the customers past business activity and present product and service engagements, coupled with contract numbers and key contract terms, all aligned with past and present financial information, at the touch of a button. While the user-friendly configuration and interface makes it a dream to work with, the SSL encryption and passwordauthorization software adds that extra layer of security, giving them complete peace of mind.

The client came to Database Development with an inefficient system which was costing them superior service and new business opportunities; after we had collaborated with them to develop a tailor-made application engineered to meet their needs, they walked away as incredibly satisfied customers… and you can too.

Our mobile app solution is just one of many innovative services we offer to streamline your businessand optimise your efficiency. Whatever your technology needs, we’re here to help. To see what wecan do for you, or just to obtain some free, impartial advice, get in touch with us today. We’re waiting to hear from you!

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